At the end of February, a two-year-long class action lawsuit wrapped up, concerning Apple iPhones and the complaints that software updates caused function slow-down. Owners of older iPhones, such as the iPhone 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus, were the victims of this system speed change. Despite the public assuming Apple’s motive was to entice iPhone users to upgrade to newer models, Apple insists that the software was meant to alleviate issues with older lithium-ion batteries. Regardless of the intent, Apple has agreed to settle the class action for a minimum amount of $310 million and a maximum amount of $500 million. Continue reading
In college I recall a time when a friend pranked another friend by secretly signing his cell phone up for one of those “joke a day” text message spam services. We got a laugh as he received these texts from an unknown number with terrible jokes, and he canceled the service as soon as possible after an understandable period of confusion followed by rage. Not before he was billed a $10 “subscription fee” from the third party company, though. Today I learned that this practice is called “cramming” and that, unfortunately, this type of thing happens to people all across the nation, sometimes by accident and sometimes billed monthly for years undetected, incurring unnecessary high costs. Some bad news, then, for the bad joke aficionado: today, a class action lawsuit against the fraudulent billing has been settled with Verizon. The company has agreed to refund 100% of all unauthorized third-party charges from April, 2005 through February, 2012. Considering the time period and number of people affected, the total cost of this settlement could be in the millions. Also, billing practices will be drastically changed to prevent this kind of charge from showing up automatically and unexpectedly in the future. Read the full press release here. To find out if you’re eligible for a refund and how to claim it, visit the settlement’s website here starting March 9th.
I long for the day when unsolicited text message services are no longer active at all. Sometimes late at night or during low-advertisement-cost programs, you can find ads for the companies selling cheesy ring tones or backgrounds or a “love calculator” that uses an arbitrary algorithm to add up two names and spit out a percentage (with a charge-per-use business model — real classy). They tread the border between the merely tasteless and the scam — hopefully this settlement will encourage the other telecom companies to follow suit and sound the death knell for these services. If I never hear the “Crazy Frog” again, I’ll be a happy man.
In 2010, Apple release its much-hyped iPhone 4, the latest in the succession of popular smart phones. Early users soon found that the phone suffered poor reception when held normally due to the ill-chosen placement of the phone’s internal antenna. When notified of the flaw, Apple offered the stale solution of “holding the phone in a different way”. Users scoffed at the lame response, as reception was only lost when holding the phone in the usual manner, which has been the norm of cell phone usage for decades. Incensed users brought the company to a class action lawsuit, alleging consumer fraud in that the company misrepresented the device’s ability to function in order to increase sales.
The terms of this settlement apply to any purchaser of the iPhone 4, which early numbers indicate may be 25 million people. If you are eligible to benefit from this refund, Apple is obligated to contact you via email by April 30th, 2012. After that, purchasers have 120 days to claim their refund. If you have not been contacted by April 30th and think you are still eligible, contact Apple’s customer service.