Change Your Business Model

Save your coins!

During the pandemic, one of the concerns that may not have initially come to mind was coins.  Due to the potential fear of contamination and the risk of the virus, many people are opting to use only their credit cards and refuse to touch coins and paper money.  While consumers frantically purchase toilet paper for their households, owners of some establishments are pocketing change.  Chipotle is one such restaurant that is refraining from returning the proper change amount when their customers pay with cash.  The customers that have become victim to this misappropriation have banded together to file a class action lawsuit against Chipotle. Read more

NY Times Facing Rough Times

Subscription scrutiny

A California resident is taking legal action against a company that is based on the other side of the United States.  In the resident’s claim, she states instances of deceptive business practices, committed by the New York Times.  The lawsuit is on the level of a class action, as more people than just the California resident are affected.  The resident, Maribel Moses, is concerned about two policies of the New York Times, one that involves automatic subscription renewals and the other that involves subscription cancellations. Read more

Jalapeño Lawsuit Loses Heat

Jalapeño surprise

When consumers have food allergies, there is always a risk in dining at a restaurant.  About two years ago, on May 8, 2018, a patron of the Hard Rock Hotel & Casino in Sioux City, Iowa received both a poor dining experience and a trip to the hospital. As a result of her less than pleasurable dinner, Rochelle McCoy filed a lawsuit on May 4 in Woodbury County District Court.  Since then, the lawsuit has been dropped, but the specifications or terms of a potential settlement have not been disclosed to the public.  The culprit that convinced McCoy to take legal action may be described as rich and mild. Read more

Flying Towards Conflict

Refund refusal?

Despite the current state of the nation and the world, American Airlines, among other flight companies, have continued to operate.  While many individuals have opted to cancel travel plans, others are left with no other choice than to travel internationally or across state lines. The airlines initially appeared to take a flexible approach to the mass request for refunds and cancellations.  Many customers, however, claim that when they asked for their money back, American Airlines’ response was unfavorable, leaving many to blame the airline of deceptive business practices.  As a result of this alleged mishandling, customers have taken legal action. Read more

Meet You in the Courtroom

Work from home.

While a portion of the nation’s workers are fortunate enough to work from home, they are afforded the opportunity to still “meet” with their co-workers and supervisors through a popular service called Zoom.  With a spike in Zoom users, the public should be warned of a recent lawsuit filed against the virtual conferencing company.  According to the lawsuit, filed in New York, Zoom provided Facebook with viable information about their customers.  Those who do not maintain a Facebook profile or account may initially feel safe but later discouraged to learn that all, as in every, consumer who logged into Zoom was a victim of a privacy violation.  Zoom users were never notified that their private information would be passed along to a third-party company. Read more