Tag Archives: consumer rights

Decision Wrinkles a Defense

Smoothing over complaints?

For years, personal care and cosmetics companies have produced advertisements that highlight the need to introduce skincare regimens that may aid in the curbing of probable topical aging. By using their products or services, you may look younger, feel healthier, and reduce the weathering that accompanies the passage of time. L’Oreal, however, is one company that must answer to the complaints reported by customers who claim that two collagen products do not adequately help the anti-aging process of wrinkle care. Continue reading

Customer Complaints Are Firm

Mattress bedlam

Fibers laced with flame-resistant fiberglass are the culprit to several consumer health issues. Individuals who have purchased the “Green Tea Mattress” have reported injuries that include scarring; and medical bills have exceeded $20,000 in damages per impacted family. In addition, the fiberglass does not necessarily reach the skin of an individual lying on an intact bed, but may be released by removing the top cover. The consumer may then unknowingly transfer the material to other rooms within a home. In response to the effects of the mattress, which is manufactured by the South Korean-based company, Zinus, several lawsuits have already been filed. Continue reading

Can’t Makeup This Violation

Glossing over guidelines

California is home to one of the most rigid consumer privacy laws in the country. Originally passed in 2018 and later intensified in 2020, the law affords consumers the right to know the extent of information collected by companies online, the ability to have that private data deleted, and the capability to refuse the sale of their information to third party entities. The strength of this law led to the $1.2 million settlement of a civil suit, which pinned the cosmetics company, Sephora Inc., of violating consumer rights. The company failed to comply with the law and allegedly sold customer information without consent. Continue reading

Pickup a Dismissal

Trucking along

A federal judge has recently dismissed a class action lawsuit that exposed the existence of emissions defeat devices in Ford Super Duty pickup trucks. Originally filed in 2018, the “cheat” devices, which were apparently embedded in the engine control module software of 2011–2017 F-250 and F-350 pickups with the 6.7-liter Power Stroke V-8, have allowed the trucks to pass emissions tests. About 500,000 trucks were impacted and the original lawsuit sought $4.2 billion. Since 2018, over 25 claimants have dropped claims, which likely contributed to the judge’s decision. Continue reading

Fire Up a New Claim

Fried

The efficiency and convenience of a relatively new small appliance may not outweigh the potential hazards it poses. First invented in 2010, air fryers have hit the market as a popular item for weekly meal preparations in kitchens across the US and Canada. In addition, consumers have enjoyed the healthier benefits to air frying their food over cooking in oil. Allegedly, consumers may intake fewer calories and fat. The potential downside to cooking with an air fryer is the possibility for the appliance to overheat and cause burn and fire risks. Continue reading