Tag Archives: consumer protection

Decision Wrinkles a Defense

Smoothing over complaints?

For years, personal care and cosmetics companies have produced advertisements that highlight the need to introduce skincare regimens that may aid in the curbing of probable topical aging. By using their products or services, you may look younger, feel healthier, and reduce the weathering that accompanies the passage of time. L’Oreal, however, is one company that must answer to the complaints reported by customers who claim that two collagen products do not adequately help the anti-aging process of wrinkle care. Continue reading →

Can’t Makeup This Violation

Glossing over guidelines

California is home to one of the most rigid consumer privacy laws in the country. Originally passed in 2018 and later intensified in 2020, the law affords consumers the right to know the extent of information collected by companies online, the ability to have that private data deleted, and the capability to refuse the sale of their information to third party entities. The strength of this law led to the $1.2 million settlement of a civil suit, which pinned the cosmetics company, Sephora Inc., of violating consumer rights. The company failed to comply with the law and allegedly sold customer information without consent. Continue reading →

Company (B)reaches for Resolution

Cyber attack

Boston University is one of several clients that have been subjected to the effects of a data breach involving a likely cyber attack against Creative Services, Inc. The targeted company handles background checks and deals with sensitive personal information, such as an individual’s name, Social Security number, driver’s license number, and date of birth. In response to this breach, which has compromised files from November 2018 through November 2021, four lawsuits have been initiated. The plaintiffs intend to pursue a class action status for their claims. The primary complaint accuses Creative Service, Inc. of failing to provide reasonable security measures to protect client information. Continue reading →

Bye Baby Products

Infant recall

Within the past month, consumers of infant products have been warned of the dangers of using certain types of powdered formula and baby loungers. The US Food and Drug Administration has urged parents to review their purchased Similac, Alimentum, or EleCare containers for specific lot numbers and expiration dates, which fall under the Abbott Nutrition’s Sturgis, Michigan facility voluntary recall. In addition, the U.S. Consumer Product Safety Commission has warned parents to stop using Leachco, Inc. items that include the Podster, Podster Plush, Bummzie, and Podster Playtime (the “Podsters”) infant loungers. Continue reading →

Searching for Resolution

Just Google it

Google may list an additional antitrust lawsuit to its resume of accomplishments, as three states and the District of Columbia have filed claims, alleging that the technology company deceived users into believing that they could disable location tracking functions. Despite viewing the message that “You can turn off Location History at any time. With Location History off, the places you go are no longer stored,” Google users were apparently tricked into revealing more of their data. From 2014 to 2019, Google used the collected data for advertising purposes and profited from the deception. Continue reading →