Defamatory feedback

A Vancouver, Washington couple is the subject of a recent lawsuit involving a perceived defamatory Google review. Autumn Knepper and Adam Marsh enlisted the services of a company that had planned to fix a leak in their roof. When they were not provided information that was relevant to the services they were to receive, Knepper and Marsh exercised the opportunity to post a negative, 1-star Google review and warn other potential customers about the quality of service and communication they received. The owner of the company did not take the feedback as constructive, and instead, demanded the review be taken down. When the couple refused, the owner filed a lawsuit. Continue reading →