Spotify, the Sweden-based company was hit with a lawsuit recently for charging a customer monthly without her consent. A Spotify customer who recently upgraded her account, states that she did not give consent for recurring charges to her credit card. At the initial upgrade, customers are awarded a free month prior to being charged. Customers are informed at this time that if they do not cancel their subscription after the first month, their credit card on file will then be charged. Subscriber Melissa Bleak, “claims that automatic renewal charges to her premium account violate a California law requiring affirmative consent”.
It seems like this would be an easy fix for Spotify to get them out of hot water. Plenty of music and movie streaming companies provide initial free trials of their services prior to charging customers credit cards. It might have been helpful to take a page out of their books prior to finding themselves served with a lawsuit. Spotify continues to expand rapidly, happy customers will continue to make this happen.Google+