Tag Archives: consumer rights

Flying Towards Conflict

Refund refusal?

Despite the current state of the nation and the world, American Airlines, among other flight companies, have continued to operate.  While many individuals have opted to cancel travel plans, others are left with no other choice than to travel internationally or across state lines. The airlines initially appeared to take a flexible approach to the mass request for refunds and cancellations.  Many customers, however, claim that when they asked for their money back, American Airlines’ response was unfavorable, leaving many to blame the airline of deceptive business practices.  As a result of this alleged mishandling, customers have taken legal action. Continue reading →

Meet You in the Courtroom

Work from home.

While a portion of the nation’s workers are fortunate enough to work from home, they are afforded the opportunity to still “meet” with their co-workers and supervisors through a popular service called Zoom.  With a spike in Zoom users, the public should be warned of a recent lawsuit filed against the virtual conferencing company.  According to the lawsuit, filed in New York, Zoom provided Facebook with viable information about their customers.  Those who do not maintain a Facebook profile or account may initially feel safe but later discouraged to learn that all, as in every, consumer who logged into Zoom was a victim of a privacy violation.  Zoom users were never notified that their private information would be passed along to a third-party company. Continue reading →

Clean Up Your Marketing

Hand sanitizer awareness

As consumers flock to the grocery store shelves to retrieve their needed supplies, it is important to know that a recent lawsuit was filed against the makers of Purell hand sanitizer. For those who depend on the product’s claim that the substance within kills “99.9 percent of illness causing germs,” be aware that there are allegedly no scientific tests to back up that statement. Another advertised statistic is that “one squirt of Purell Advanced Hand Sanitizer equals two squirts of other national brands, providing 2X the sanitizing strength.”  Not only do the four plaintiffs in the lawsuit disagree or challenge this assertion, but the FDA is as equally skeptical. Continue reading →

Apple Lawsuit Slows Down

How reliable is your phone?

At the end of February, a two-year-long class action lawsuit wrapped up, concerning Apple iPhones and the complaints that software updates caused function slow-down.  Owners of older iPhones, such as the iPhone 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus, were the victims of this system speed change. Despite the public assuming Apple’s motive was to entice iPhone users to upgrade to newer models, Apple insists that the software was meant to alleviate issues with older lithium-ion batteries. Regardless of the intent, Apple has agreed to settle the class action for a minimum amount of $310 million and a maximum amount of $500 million. Continue reading →

An Infantile Misrepresentation

Tylenol lawsuits continue

If you purchased Infants’ Tylenol any time from October 2014 to January 6, 2020, you may be entitled to a few bucks.  Johnson and Johnson received negative backlash following the infamous talcum powder dispute and the company remains under scrutiny due to misrepresented pill bottles.  According to this most recent lawsuit, Johnson and Johnson allegedly advertises on its packaging that their Infants’ Tylenol is specially manufactured to supply a safe dosage for infants.  On the contrary, the concentration of acetaminophen is 160 mg, the same level found in Johnson and Johnson’s Children’s Tylenol. Continue reading →