Flying Towards Conflict

A man sits in an airport terminal with his legs resting on a suitcase. He gazes out the window as a plane takes off into a sunny sky. He holds a smartphone in one hand and is dressed casually in jeans, a jacket, and sneakers.
Refund refusal?

Despite the current state of the nation and the world, American Airlines, among other flight companies, have continued to operate.  While many individuals have opted to cancel travel plans, others are left with no other choice than to travel internationally or across state lines. The airlines initially appeared to take a flexible approach to the mass request for refunds and cancellations.  Many customers, however, claim that when they asked for their money back, American Airlines’ response was unfavorable, leaving many to blame the airline of deceptive business practices.  As a result of this alleged mishandling, customers have taken legal action.