Yelp Reviews – The Good, The Bad, and The Ugly

When it comes to Yelp reviews, businesses expose themselves to a variety of comments –

Carpets

Keeping carpets clean.

from the happiest customers to the most outraged ones. One small business owner, Mr. Joe Hadeed, is taking a stand against several negative reviews posted on Yelp’s website. Hadeed is the owner and operator of Hadeed Carpet Cleaning, a small, Virginia-based business with a listing on Yelp’s website. After his listing received several anonymous negative reviews, Mr. Hadeed decided to take legal action. Hadeed’s lawyer, Mr. Raighne Delaney “issued a subpoena demanding the names of [the] seven anonymous reviewers” (Howell & Swarts, 2014). Delaney and Hadeed argued that the reviews were created by fictitious customers and therefore were fraudulent posts. Read More